Getting help with SomaScan.db
Source:.github/SUPPORT.md
Thanks for using SomaScan.db!
Before filing an issue, there are a few places to explore and pieces to put together to make the process as smooth as possible.
Make a reprex
If we can’t reproduce the bug, we can’t fix it! Start by making a minimal reproducible example using the reprex package. If you haven’t heard of or used reprex
before, you’re in for a treat! Seriously, reprex
will make all of your R-question-asking endeavors easier (which is an excellent ROI for the five to ten minutes it’ll take you to learn what it’s all about). For additional reprex
pointers, check out the Get help!.
Where to ask?
Armed with your reprex
, the next step is to figure out where to ask.
If it’s a
R
related question: start with community.rstudio.com and/or StackOverflow. There are more people there to answer questions.If it’s a bug with SomaScan.db: you’re in the right place; please file an issue.
If you’re not sure: let the community help you figure it out! If your problem is a bug or a feature request, you can easily return here and report it.
For non-coding related feedback or inquiries please reach out to techsupport@somalogic.com.
Before opening a new issue, be sure to search issues and pull requests to make sure the bug hasn’t been reported and/or already fixed in the development version. By default, the search will be pre-populated with is:issue is:open
. You can edit the qualifiers, is:pr
, is:closed
, etc., as needed, e.g. you’d simply remove is:open
to search all issues in the repo, open or closed.
What happens next?
We aim to respond to questions or simple bugs within 24 - 48h, particularly questions accompanied by a reprex
can typically be addressed quickly. More complex bugs or feature requests can take longer, as they require a deeper discussion regarding the software development lifecycle of SomaScan.db
. As mentioned above, you may always reach out to our Global Scientific Engagement team at techsupport@somalogic.com or for more general inquiries at support@somalogic.com.